Newquay for Excellence Training are running a Welcome to Cornwall International Cornwall on 23rd February 2016 for just £10 per delegate. The main elements of the programme are identified below:

Welcome to Cornwall

1)Identify and locate the range of tourism, leisure and hospitality services in Cornwall
2)Understand who visits Cornwall and your organisation, and identify what they need and expect
3)Meet, manage and, whenever possible, exceed customer expectations
4)Present information on Cornwall in an inspiring way
5)Identify methods of boosting business and develop your sales skills
6)Deal effectively with difficult situations

People 1st World Host™ Service across Cultures

1)The importance of overseas tourism to your business
2)How their own culture and traditions can affect their view of others, and how to avoid making assumptions
3)Common myths about some of the UK’s biggest overseas markets – and the truth behind them
4)Tips and techniques to help them communicate with customers if there is a language barrier
5)How to become a ‘people to people ambassador’

Communicating with Cornwall’s International Visitors

1)Top non-English overseas visitors by value (money spent)
2)Reasons for visiting
3)Top places they visit
4)Types of attractions they visit
5)What type of information would European Visitors appreciate
6)Phrases in common European languages i.e. Greetings, information about the facilities, handling complaints, giving directions and dealing with emergencies

Cost: £10 per person
Tuesday 23 February 2016 – 09:30 – 17:00hrs –
NfET Offices, 79 Mount Wise, Newquay

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